Privacy Policy

Introduction

Propagator ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare integration platform.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email, phone number, organization)
• Account credentials and authentication information
• Integration configuration and system connection details
• Usage data and analytics
• Support and communication records

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyse trends and usage
• Detect, prevent, and address technical issues

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• End-to-end encryption (TLS 1.3 in transit, AES-256 at rest)
• Role-based access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• HIPAA-compliant infrastructure

Healthcare Data

As a healthcare integration platform, we handle Protected Health Information (PHI) in accordance with applicable healthcare privacy laws and regulations, including HIPAA. We act as a Business Associate and maintain appropriate safeguards for all healthcare data processed through our platform.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to our legal and operational requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Objection to processing
• Data portability

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@propagator.tech

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.