Frequently Asked Questions

Propagator is a secure integration platform designed to connect systems across the health sector. It enables real-time data exchange, automated workflows, and seamless connectivity between legacy and modern platforms - without the need for costly system replacements.

Propagator is built for health providers, aged care organisations, disability services, NGOs, and health technology companies. It's ideal for teams looking to modernise, reduce manual effort, and improve data flow across disparate systems.

Propagator supports a wide range of systems, including patient management systems, telehealth platforms, CRMs, rostering tools, booking systems, analytics platforms, and billing or finance systems. It works with both API-enabled and legacy systems.

Yes. Propagator is designed for real-time and event-driven data exchange between systems. It can also support scheduled (batch) processes where required.

Yes. For systems that don't have modern APIs, Propagator can "wrap" them with a secure, custom API, enabling them to communicate with other platforms without needing redevelopment.

Propagator follows best-practice security protocols, including end-to-end encryption, role-based access control (RBAC), audit logging, and intrusion detection. It is ISO 27001 certified and designed to support compliance with Australian and New Zealand privacy and data protection standards.

Propagator includes built-in telemetry features that provide detailed logs, real-time metrics, alerts, and dashboards to help you track performance and troubleshoot issues quickly.

Integrations are created using Propagator Studio, a web-based interface that allows teams to design data flows, map schemas, and manage configurations. Once deployed, integrations can be monitored and updated as needed without disrupting service.

Propagator monitors for changes to APIs and can automatically adapt connectors where possible. You'll be notified of any changes, with the option to review or manually adjust workflows if needed.

Yes. Propagator supports flexible data mapping and transformation, including custom logic, validation rules, and formatting adjustments to ensure accurate and meaningful data exchange.

Pricing is based on your deployment model, usage, and level of support required. We offer flexible plans for organisations of all sizes. Please contact us to discuss your needs and receive a tailored proposal.

We provide onboarding support, technical documentation, and dedicated customer support. Ongoing maintenance packages are also available, including proactive monitoring and update management.

Most implementations can be completed in a matter of weeks, depending on the number and complexity of systems being integrated. We work closely with your team to ensure a smooth and timely rollout.

Yes. We offer guided demos and pilot options so you can evaluate how Propagator fits with your existing systems and integration goals.

Get in touch via our contact page or book a call to speak with our team. We'll learn about your needs, provide a personalised walkthrough, and map out a plan that fits your environment.